Clear, Transparent & Fair Commercial Commitments

At Saab Global Ventures Pvt. Ltd., we are committed to maintaining transparency and professionalism throughout every stage of our business relationship.

Our Refund & Cancellation Policy is designed to provide clear guidelines for order cancellations, refunds, and related commercial matters, ensuring a structured and mutually transparent process for our international trade partners.

Our commitment: Transparent terms. Clear communication. Responsible business practices.

1. Order Cancellation

Cancellation Prior to Shipment

Orders may be cancelled within 24 hours of placement, provided that order processing or production has not yet commenced. For Private Label, Custom Packaging, or specially manufactured orders, where material procurement or production has already begun, a cancellation charge may apply to recover the associated material and production costs.

Cancellation After Shipment

Once an order has been dispatched from our facility, cancellation will no longer be permitted. Any subsequent requests will be subject to the applicable terms of the agreed commercial arrangement.

Cancellation requests should be communicated promptly to enable timely review and processing.

2. Returns & Refunds

Quality Assurance & Return Eligibility

Given the perishable nature of food products, including Makhana, Spices, and related products, returns are generally not accepted for change-of-mind or buyer preference.

However, we remain committed to maintaining agreed quality standards, product specifications, and order accuracy. Returns, replacements, or refunds may be considered under the following circumstances:

• Damaged Goods: If the shipment is received with visible damage, the buyer should document the condition immediately with clear photographs and record the damage on the delivery receipt, where applicable.
• Quality or Specification Issues: If the product does not conform to the quality parameters, specifications, or contractual requirements agreed upon and stated in the applicable invoice or commercial agreement.
• Incorrect Product: If the product received differs from the item specified in the confirmed purchase order, invoice, or agreed commercial documentation.

All claims should be reported promptly upon receipt, along with relevant supporting documentation, photographs, shipment details, and order references, to enable timely assessment and resolution.

Each claim will be reviewed against the applicable order terms, product specifications, and supporting documentation.

3. Refund & Claim Processing

Initiating a Claim

To initiate a return, refund, or product-related claim, please contact our support team at info@varnnan.com within 7 days of delivery.

For efficient assessment, please provide the following information:

• Order Number / Invoice Number
• Detailed description of the issue or discrepancy
• Clear photographs and/or videos showing the product and packaging condition

Claim Assessment & Resolution

Upon receipt of the claim and supporting documentation, our team will review and assess the matter against the applicable order terms, product specifications, and agreed commercial conditions.

Once the assessment is completed, we will formally notify you regarding the approval or rejection of the claim.

Approved Refunds

Where a refund is approved, the applicable amount will be processed through the original payment method or, where mutually agreed, issued as credit against a future order.

Approved refunds or credits will generally be processed within 7–10 business days, subject to applicable banking, payment-processing, and transaction timelines.

We aim to ensure every claim is handled with transparency, professionalism, and timely communication.

4. Return Shipping Costs

Responsibility for Return Freight

Where a return is approved due to an error attributable to Saab Global Ventures Pvt. Ltd., including the supply of a defective or incorrect product, the applicable return shipping costs will be borne by us.

For other approved returns that do not result from an error on our part, the buyer may be responsible for arranging and bearing the associated return shipping costs, in accordance with the applicable order terms.

All return shipments should be coordinated with our team in advance to ensure proper documentation and handling.

Our objective is to maintain a fair, transparent, and commercially responsible approach to return logistics.

5. Contact Us

Customer Support & Policy Enquiries

For any questions, clarifications, or assistance regarding our Returns & Refunds Policy, please contact our dedicated team. We are committed to providing clear guidance and responsive support to our customers and international trade partners.

Saab Global Ventures Pvt. Ltd.
A-71, Rajan Vihar
Delhi – 110059, India

Email: info@varnnan.com
Phone: +91 9811356755

We value transparent communication and are committed to addressing every enquiry with professionalism and efficiency.